Shipping policy
Shipping Policy
Last Updated: July 2026
At Komatoxe, we're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
During new product launches, sales, or holiday periods, processing times may take slightly longer due to increased order volume.
Once your order has shipped, you'll receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Delivery estimates begin once your order has been shipped.
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 2–5 Business Days |
| Canada | 5–10 Business Days |
| United States | 3–7 Business Days |
| Europe | 5–10 Business Days |
| Australia & New Zealand | 7–14 Business Days |
| Rest of World | 7–21 Business Days |
Shipping costs are calculated at checkout based on your location.
Free Shipping
We offer free standard shipping on qualifying orders. The minimum purchase amount (if applicable) will be displayed during checkout.
Order Tracking
Once your package has been shipped, you'll receive an email containing your tracking number.
Please allow 24–48 hours for tracking information to update after your order has been dispatched.
International Shipping
We proudly ship worldwide.
Please note that international customers may be responsible for customs duties, import taxes, or other fees charged by their local government. These charges are not included in your order total and are the responsibility of the customer.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If you notice an error, contact us immediately. Once an order has been shipped, we are unable to change the delivery address.
Komatoxe is not responsible for packages delivered to an incorrectly provided address.
Lost or Delayed Packages
While we work with trusted shipping partners, occasional delays may occur due to weather, customs processing, or carrier issues.
If your package appears lost or has not arrived within the estimated delivery timeframe, please contact us and we'll be happy to assist.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
-
Your order number
-
Photos of the damaged item
-
Photos of the packaging
We'll review your claim and work toward a suitable resolution.
Questions?
If you have any questions about shipping or your order, please contact our support team.
Email: support@komatoxe.com
We're always happy to help.